Background

A middle eastern airline staff travel benefits for leisure trips with family, while enticing, present significant challenges due to the inherent uncertainty of standby travel, requiring extreme flexibility and adaptability as seat availability is never guaranteed, particularly during peak seasons; this makes firm planning nearly impossible, complicates logistics for families with children who require comfort and routine, and necessitates careful consideration of destinations and travel timing to mitigate the risk of disruptions and ensure a smoother, albeit still unpredictable, travel experience.

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As a UX architect, I played a key role in a week long workshop, where initial 2 days spent on ideation and rest of the days spent on crafting an engaging, user-friendly design solution for a staff travel system.