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Cargo Operation System

How might we redesign digital applications to provide seamless, reliable, and fast user experiences for one of the world’s largest airline groups, while ensuring a balance between usability and human cognition through tailored, user-centered design methods?

Year

2017

Timeline

40 Weeks

Client

Singapore Airlines

As a UX architect, I led the complete transformation of the existing Smart Class system into the next-generation Smart Class CTS (Class Transformation System). My role centered on overcoming key challenges by designing an intuitive, user-friendly interface that enabled teachers to effortlessly integrate digital resources into their teaching methods.

Approach

Usability based on a 5 fold iterative approach inspired from User Centered Design principals

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Quick Outlook

  • Offered various quick access options through the main menu, quick search, and favorites, ensuring users can effortlessly find what they need.

  • Focused on visual clarity, making critical information immediately visible, using easy-to-scan tables with personalization options, and maintaining consistent design elements like spacing and grouping.

  • Introduced progressive disclosure for relevant details, clear labeling, and integrated instant chat and messaging features to enable seamless communication and coordination.

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